Quality Management and Evironment
Integrated Management System (IMS) - EICHLER GmbH
Our claim
We want to become the most reputable service company in our industry.
Our focus
Our customers are always the focus of our activities.
Our standards
We are committed to abiding by all principal legal rules and applicable national and international standards.
Our way of working
Business processes are carried out in a target and quality orientated manner with clear-defined responsibilities.
Our development
Business processes and results are continuously assessed and optimized.
Our employees
Our employees are the company's capital. The combination of experience, innovative strength and trust is the basis for our success.
ISO 9001:2015
Our quality philosophy focuses on the effective management of the service quality as expected of us by our customers. This does not only mean that contractual obligations must be met, but also includes meeting current expectations and needs of our customers.
Our integrated management system IMS aims at the fostering and development of customer and quality orientated conduct and behavior. At the same time we are able to identify areas relevant to environment and security and integrate them into our organizational processes.
Regular staff training, comprehensive internal documentation and information management, as well as quality-based selection of suppliers and partners, all ensure our high level of quality.
The ISO 9001 certification was first issued in July 2011 and confirmed in July 2017.
ISO 14001:2015
Environmental protection is a central theme in all areas of our company. We use natural resources sparingly and abide by all relevant laws and legal requirements. Our environmental management is based on environmental policy and ensures that environmental sustainability of our processes is continuously improved and optimized.
Our company leadership monitors compliance with our environmental management, including assessment of the relevant environmental data.
The ISO 14001:2004 certification was first issued in July 2011 and confirmed in July 2017.
Nuclear Safety Committee 1401
In September, EICHLER received the confirmation of suitability for quality assurance in accordance with safety standard KTA 1401 from the VGB working group "Contractor Assessment". As one of the first service providers, EICHLER is able to repair and sell components of automation and control technology in the nuclear field.
Certification in accordance with KTA 1401 is required for the provision of services in the nuclear field. During auditing, all system- and product-specific quality assurance processes are subject to strict control by VGB in order to ensure that the contracting companies meet the special requirements in the nuclear field. In addition to comprehensive documentation, this includes a quality management system as well as outstanding testing and diagnostic capabilities and a continuous transfer of knowledge between the contractor and the client.
Your service specialist for automation technology
Play it safe by leaving the repair of your automation technology to our specialists. Avoid any risk when it comes to ensure the integrity of your production.
EICHLER uses unique scanning technology that is able to detect any kind of error. Our unique test system is working across manufacturers and devices.
Our engineers are checking all functions of the component in a variety of highly automated test cycles. In addition, vibration and temperature tests can be run to simulate real operating conditions. After the test, you get a detailed report with all results for your documentation!
Outstanding Service Quality in Every Movement
EICHLER is a leader in the repair of automation technology components. Ensuring and improving the quality of service has top priority.
To ensure that each of the more than 30,000 repairs or used equipment sold annually creates the maximum benefit for the customer, it is necessary to implement a quality management system at the highest level that meets national and international standards. Important is the careful use of available resources.
EICHLER combines different approaches and certifications in an integrated management system (IMS). These include the following:
- Quality management according to ISO 9001:2015
- Environmental management according to ISO 14001:2015
- Nuclear Safety Committee 1401
In this way, concepts such as "repair quality" or "sustainability" are deeply rooted in the corporate culture and become part of the daily actions of the employees.
24 Months Warranty and Guarantee
Ensuring the functionality of your automation technology has been EICHLER's top priority for more than 40 years. Every repair and every sold device is tested for its functionality with the help of unique testing technology before shipment.
A 24-month guarantee and warranty mean a plus in safety for plant operator and business card for outstanding service quality.
36 Months Warranty and Guarantee
Unique in the industry - The latest generation of automated test benches gives you the opportunity to subject sensitive or system-relevant assemblies to an optionally bookable extended test.
All device functions and interfaces are tested under realistic operating conditions. The functionality is documented in a detailed test protocol. In addition, the guarantee and warranty is extended to a unique 36 months.
Occupational Health and Safety Management Systems
The most important asset in a service company is its employees. Therefore, safety in the workplace, health protection and ergonomic work design are fundamental pillars in the operational procedures and work processes of EICHLER GmbH. With this new protection system, we can prepare the ground for a comprehensive healthy corporate culture.
It was therefore obvious for the management to supplement the existing management system with a functioning occupational health and safety system.
The ISO 45001 standard, which has been in force since March 2018, is the only international standard that defines the requirements for an occupational health and safety management system. Certification was awarded for the first time in November 2020.
